Secret Shopper Program
Positive consumer perception is import for the life cycle of any product or service. Good employee morale is equally important. Developing a program that can measure consumer behavior based on your employees morale is a tool smart managers are increasingly using to ensure good customer integration with their product or service.
The Execution Group is equipped to develop a Secret Shopper Programs that evaluates consumer perception based on employee behavior. We develop and integrate programs designed to the true pulse of your produce and/or service in its retail environment.
- Hone in on staff appearance and interaction, facility maintenance or other important operational procedures.
- Utilizes mystery shopping to evaluate customer service and see exactly what's happening daily between staff and customers.
- Promotes product awareness and get employees motivated about products or services.
- Determine the effectiveness of employee training programs ensuring they are utilizing the tools provided for their growth and development.
Whatever your need, The Execution Group will develop a program that addresses the concerns of your business.
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